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Policies & Information

deliveryPolicy

Delivery Policy

At The Bearded Iris, we understand the importance of timely flower delivery to make your special moments unforgettable. While we strive to honor all requested delivery times, unforeseen circumstances may occasionally affect schedules. Deliveries will always be made within reason and as close to the requested timeframe as possible. Please note that delivery fees and additional costs may apply based on the delivery location or special delivery instructions. We offer delivery to the surrounding communities:

    - Sarcoxie (Free delivery within city limits)
    - Wentworth
    - Reeds
    - LaRussell
    - Pierce City
    - Monett
    - Carthage

If No One is Home:

Depending on the delivery location, if the recipient is unavailable at the time of delivery, our delivery person may leave the gift in a secure place for the recipient to collect upon their return. This might include leaving the arrangement with a neighbor or leaving a message for the recipient to coordinate a new delivery time.


Recipient May Be Contacted:

In certain cases, the Bearded Iris may reach out to the recipient directly to confirm they will be available to receive the delivery.


Request to Leave Item at Door:

Customers take full responsibility for any requests to leave arrangements unattended. While we understand the need for flexibility, we strongly advise against specific instructions to deliver items to a doorstep, porch, yard, or any location where the recipient cannot personally accept the arrangement. The Bearded Iris cannot be held liable for missing or damaged products resulting from such requests.

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Substitution Policy

Substitutions may be made with items of equal or greater value to ensure the quality, freshness, and timely delivery of your order.


Fresh Flowers:

We are dedicated to delivering your heartfelt sentiments promptly and with the utmost freshness and beauty. Due to the seasonal nature and regional availability of flowers, substitutions of equal or greater value may sometimes be necessary. We will strive to preserve the overall "look and feel" of the arrangement by carefully considering its shape, size, style, and color palette. For single-variety arrangements, the variety will take priority over color—for example, if yellow daisies are unavailable, they will be replaced with daisies of another color rather than a different yellow flower. Similarly, substitutions may be made between white and cream roses or between peach and pink roses.


Plants:

For green and blooming plants, substitutions may be made with similar plants of equal or greater value, and containers will be matched as closely as possible.


Special Occasions:

If the requested flowers are unavailable and we are unable to reach you via the contact information provided, substitutions of equal or greater value may be made to ensure your delivery is on time.

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Privacy Policy

We value your trust and are committed to protecting your personal information at The Bearded Iris. Your data privacy is a top priority, and we take every precaution to ensure its security.


Data Privacy:

When you place an order on our website, customer information such as your name, address, email, phone number, and credit card details will be securely stored within the order for processing purposes. If you choose to create an account during checkout, this information will be saved to streamline future purchases. However, if you check out as a guest, the system will only retain the data necessary to process the specific order and will not store it beyond that.


PCI Compliance:

We use Secure Sockets Layer (SSL) technology to encrypt your order information, providing an extra layer of protection against unauthorized access. Our online transactional services are hosted and secured through a trusted third-party provider, ensuring compliance with industry standards for data security. While we employ robust security measures such as password protection, encryption technologies, and firewalls, it is important to understand that no internet transmission can be guaranteed as 100% secure. We are committed to protecting your Personally Identifiable Information, but any data transmitted to or from our site is at your own risk. Once your information is received, we take commercially reasonable precautions to maintain its security within our systems.

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